Just come on in! Our service department is open to accept your repairs at all hours our store is open. If your machine is less than a year old, it’s covered under Apple’s Limited Warranty for hardware failure. If you’ve purchased AppleCare for your computer, the warranty period extends to three years from the original purchase date.
When a machine comes in, it is checked into our service queue. In a maximum of two business days the technician will call you with a full diagnosis. If the problem is completely covered by Warranty or AppleCare, you will incur no charges. If the problem is not covered under warranty, the technician will give you a full repair estimate including parts and labor. If you decline the repair, a $100.00 diagnostic fee will apply. If you approve the repair you pay for the repair and the diagnostic fee is waived. Once the repair is completed, we’ll give you a call.
The AppleCare Protection Plan extends the coverage on your Mac to three years, accounting for any repairs done on your computer. This covers the computer itself, as well as an AirPort Card, AirPort Express, AirPort Extreme or Time Capsule that’s been purchased for your Mac. Mac Pro and certain MacBook Pro customers may also be covered for one Apple display, provided that the Mac and display were purchased together. All repairs are performed by Apple-certified technicians using genuine Apple parts.
We appreciate your business, and we look forward to getting your computer back on its feet as soon as possible.
Warranty or AppleCare-covered repairs are treated the same way – an Apple Certified Technician will assess the machine and order any appropriate replacement parts. Most repairs take less than four days to complete.
You do not need to call Apple to have a repair scheduled, just come on in whenever it’s convenient for you! For warranty and AppleCare covered issues there is no charge for repair service. The original Apple warranty and the extended AppleCare Service Plan covers hardware issues. Parts and labor associated with the repair are also covered. Items NOT covered under warranty include, but are not limited to, troubleshooting software corruption and conflicts, dirty, dusty, or abused machines, third party products and related software or anything that has become jammed in your machine.
Out of Warranty Repairs
At Graphicom, we can fix just about any Mac you may have. However, most of our customers with Macs that are more than four years old find that it is more cost-effective to replace their older computers rather than repair them.
Repair costs for Out-of-warranty repairs will be quoted before the repair is started. We know you don’t like surprises and we’ll let you know what it costs before we begin.
Services Graphicom Provides
In-warranty and AppleCare repair service
Diagnosis and troubleshooting